Frequently Asked Questions

Why Trust Pristine Whiskeys?

We take great care in thoroughly authenticating each bottle, ensuring that every one is verified for authenticity before it reaches your hands. By working exclusively with trusted and reputable sources, we can guarantee that every bottle in our collection meets the highest standards. This unwavering commitment to quality and transparency is at the core of our process, reinforcing the trust and credibility we've built with our customers. When you choose us, you can be confident that you're receiving nothing less than a genuine, expertly curated product that reflects the integrity of our brand.

How do I make a purchase on pristinewhiskeys.sg?

Ordering is easy, secure, and hassle-free! Simply browse and add your preferred drinks to the basket. When you're done shopping, head to the cart by clicking the icon in the top right corner. Double-check your selections, agree to the terms, and provide your contact details, including your delivery address, phone number, and name, along with your payment information. Once everything is set, we will swiftly prepare and send your order your way.

Is this website safe?

Yes, our website is fully secure and safe to use. We prioritize your privacy by employing advanced encryption technology (SSL) to protect your personal and payment information. All transactions are processed through trusted and secure payment gateways, ensuring that your financial details remain confidential. Additionally, we adhere to strict privacy policies and never share your data with third parties. Our commitment to security extends to partnering with reputable suppliers, guaranteeing both a safe shopping experience and high-quality products. If you have any concerns, our customer service team is always available to assist you.

What are your returns policy?

While we aim for perfect deliveries, we gladly accept returns if any product arrives damaged or unusable. Though this is unlikely, please contact our customer service within 24 hours of delivery if such an issue arises.

We kindly ask for your understanding that we cannot accept returns if you change your mind after receiving your order.

What are your customer service hours?

You can reach us by phone @ +65 9678 9592 Monday to Friday, from 9 AM to 6 PM. Alternatively, feel free to WhatsApp us, and we’ll respond as soon as possible.

What payment methods are accepted?

We accept all Amex, Visa, MasterCard credit & debit cards.

As well as PayNow (Preferred Method)

How to tell if my bottle is Real or Fake?

Macallan Whiskey

Label

  • Authentic: High-quality print with consistent fonts, accurate details, and no spelling errors.
  • Fake: Poor print quality, inconsistent fonts, errors in spelling or blurry text.

Packaging

  • Authentic: Well-crafted packaging with sturdy materials and precise details. Quality finish.
  • Fake: Flimsy or poorly made packaging, with inconsistencies and low-quality materials.

Seal and Closure

  • Authentic: Tamper-evident seal or capsule with a secure, high-quality fit.
  • Fake: Loose, poorly made seal or capsule that may not be tamper-evident.

Bottle Design

  • Authentic: Precise bottle shape and design that matches official images. High-quality glass.
  • Fake: Slightly irregular shape or design, and poor-quality glass.

Liquid Color

  • Authentic: Rich, consistent amber color. Clear and vibrant.
  • Fake: Unusual or inconsistent color. May appear overly dark or light.

Serial Numbers

  • Authentic: Serial numbers that are verifiable with the manufacturer or distributor.
  • Fake: Serial numbers may be missing or not verifiable.

Tasting Notes

  • Authentic: Complex, well-balanced flavors that align with Macallan’s known profiles.
  • Fake: Off or unusual flavors that don’t match the expected Macallan profile.

Yamazaki Whiskey

Label

  • Authentic: High-quality print with clear, consistent fonts and accurate details. No spelling errors or smudges.
  • Fake: Poor print quality, inconsistent fonts, spelling errors, or blurry text.

Packaging

  • Authentic: Sturdy, well-crafted packaging with precise details. High-quality materials used.
  • Fake: Flimsy or poorly made packaging with inconsistencies or low-quality materials.

Seal and Closure

  • Authentic: Tamper-evident seal or capsule that fits securely. Quality craftsmanship.
  • Fake: Loose, poorly made seal or capsule, often not tamper-evident.

Bottle Design

  • Authentic: Precise shape and design that matches official images. Consistent glass quality.
  • Fake: Slightly off shape or design, irregularities in glass quality.

Liquid Color

  • Authentic: Color consistent with known authentic bottles. Rich, clear amber hues.
  • Fake: Unusual or inconsistent color. May appear overly dark or light.

Serial Numbers

  • Authentic: Serial numbers are verifiable with the manufacturer or distributor.
  • Fake: Serial numbers may be missing or not verifiable.

Tasting Notes

  • Authentic: Balanced, complex flavors with known tasting profiles. Consistent with Yamazaki standards.
  • Fake: Off or unusual flavors that don’t match the expected profile.

Hibiki Whiskey

Label

  • Authentic: High-quality print with precise fonts, accurate details, and no spelling errors.
  • Fake: Poor print quality, inconsistent fonts, errors in spelling, or blurry text.

Packaging

  • Authentic: Well-crafted packaging with high-quality materials and attention to detail.
  • Fake: Flimsy or poorly made packaging, with inconsistencies or low-quality materials.

Seal and Closure

  • Authentic: Tamper-evident seal or capsule that fits securely and is made with quality craftsmanship.
  • Fake: Loose, poorly made seal or capsule, often not tamper-evident.

Bottle Design

  • Authentic: Precise bottle shape and design that matches official images. Consistent, high-quality glass.
  • Fake: Slightly irregular shape or design, with lower-quality glass.

Liquid Color

  • Authentic: Rich, consistent color typical of Hibiki, often a deep amber or reddish hue.
  • Fake: Unusual or inconsistent color. May appear overly dark or light.

Serial Numbers

  • Authentic: Serial numbers that can be verified with the manufacturer or distributor.
  • Fake: Serial numbers may be missing or unverifiable.

Tasting Notes

  • Authentic: Well-balanced, complex flavors that match Hibiki’s known profiles.
  • Fake: Off or unusual flavors that do not align with Hibiki’s typical taste profile.